FREQUENTLY ASKED QUESTIONS

How do I join Subscribe and Save?

When choosing a product, simply select the Subscribe and Save option and your desired frequency from the drop-down menu. You can also select Subscribe and Save and your desired frequency when reviewing items in your shopping bag.

What will happen after I join Subscribe and Save?

You will receive an email confirmation with a link to the Subscribe and Save section in your account where you can manage your future orders.

You will also receive email notifications regarding other important information related to your Subscribe and Save account as well as order confirmations.

We will send your Subscribe and Save orders automatically according to your preferences, and you will only be billed on the day the order is shipped. We’ll also send you an email reminder 10 days before each Subscribe and Save order.

How do I make changes to my Subscribe and Save order?

To change your shipment: Sign in and access My Account. Go to Subscribe and Save under Order Information and select your desired frequency.

To cancel your shipment: Please inform us 24 hours before your scheduled ship date. Simply sign in and access My Account, go to Subscribe and Save under Order Information and click Cancel. You will be prompted to confirm. Your Subscribe and Save will be canceled, no future orders will be placed and you’ll be sent an email confirming your cancellation. Please allow up to 24 hours for any modifications or cancellations to be processed.

How do I make changes to my Subscribe and Save account information?

To review or modify your Subscribe and Save account information, visit Subscribe and Save located within your account.

To change your shipping address for an order, please visit the 'My Next Order' tab. Select a previous shipping address from the drop-down menu or create a new address. To change your shipping address for the entire Subscribe and Save program, please visit the 'My Subscribe and Save' tab to edit details.

What is the difference between the ‘Upcoming Orders’ and ‘My Subscribe and Save Products’ tabs?

The 'Upcoming Orders' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Subscribe and Save, if the items have the same order date, shipping address, billing address and payment information.

The 'My Subscribe and Save Products' tab displays individual items and all details associated with them, including next order date, quantity, delivery frequency and shipping address.

How do I view my future deliveries?

You can view your future orders in the 'My Next Order' tab in the Subscribe and Save section of your account. To see additional deliveries, click on the arrow next to the next scheduled order date.

How do I combine items to be in the same order?

Subscribe and Save items that have the same order date, shipping address, billing address and payment method will ship as one order.

If you’ve added additional Subscribe and Save items and want them to ship in the same order, simply visit the 'My Next Order' tab in the Subscribe and Save section of your account and amend to make the delivery dates match. (Also, please confirm the orders have the same shipping address, billing address and payment method.)

Can I add items to my next order with an existing subscription?

Absolutely! Please log into your account, find your item and choose the Add This to My Order button. When you click, you will have the option to add the item as one-time only or as Subscribe and Save. You can also find these instructions in the 'My Next Order' tab in the Subscribe and Save section of your account.

What types of payment are accepted for Subscribe and Save?

All Subscribe and Save subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal or Afterpay, cannot be accepted.

Subscribe and Save terms:

Subscribe and Save items will ship automatically until you cancel. By placing this order, you are authorizing us to charge your card on an automatic, recurring basis for future orders at the frequency and quantity you selected. Such fees will be charged in advance and will appear on your credit card statement as Image Skincare. You acknowledge and agree that we will not obtain any additional authorization from you for this recurring payment. The actual cost of each shipment may vary depending on the quantity and frequency chosen. To contact customer care or to cancel Subscribe and Save, visit customercare@imageskincare.com or call 1-800-896-7546.